Return Policy for BQN

At BQN, we value the quality of our products and want our customers to be satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, we offer a return policy that allows you to return unused products for a refund or exchange. Here are the details of our return policy:

Refund and Exchange

• You are entitled to a full refund of the purchase price, including shipping costs, if you are not satisfied with your purchase. You can also choose to exchange the unused product for another item from our range.
• Returns must be received within 14 days from the original purchase date.
• The product must be unused and in its original packaging.

How to Request a Return

• To request a return, please contact our customer service at [info@bqn.be] and provide your order number or invoice number, as well as the reason for the return.
• Our customer service will guide you through the return process and address any questions you may have.

Return Costs

• Return costs vary depending on the issue with your order. In cases where there was an error by BQN or if the product is defective, we will cover the return costs. Please contact our customer service for more information on return costs in specific situations.

Refund

• Once your return is approved and inspected, we will process the refund within 7 business days using the original payment method.

Return Address

• Returns should be directed to the following address: De Weven 15, 3583 Paal, Belgium

Questions and Support

• If you have any questions about our return policy or need assistance with a return, please contact our customer service at [info@bqn.be].

We strive to process your return as smoothly and efficiently as possible, so you can shop with confidence at BQN. Thank you for your trust in our products.

Sincerely,

BQN-Team